OBJECTIVES: This study aimed to explore Omani women's experiences with fertility healthcare for polycystic ovary syndrome (PCOS) and the extent and nature of emotional support they received from healthcare providers (HCPs). METHODS: Twenty Omani women diagnosed with PCOS and infertility were purposively recruited from two fertility clinics in Muscat, Oman. Semi-structured interviews were conducted to elicit the women's perspectives on fertility care and their interactions with HCPs. The interviews were audio-recorded, transcribed verbatim, and analyzed using the framework approach. RESULTS: Participants had a mean age of 28.0 years (range = 19-35) and an average infertility duration of four years (range = 1-12). Three overarching themes were identified: (1) communication with HCPs, (2) provision of emotional support, and (3) experiences with fertility care services. Participants consistently reported receiving inadequate information regarding the causes of infertility and limited explanations of treatment plans. Barriers to effective communication included brief consultation, language differences, and discomfort interacting with male physicians. In contrast, Omani nurses were perceived as more empathetic and culturally attuned, although their clinical roles were restricted mainly to managing patients through appointment and testing schedules. Despite the psychological distress associated with infertility and its treatment, participants reported the absence of formal emotional support during consultations. Some attributed this to cultural sensitivities, such as privacy concerns or the stigma related to fertility in Omani culture, and beliefs that addressing emotional well-being was beyond physicians's professional remit. A lack of continuity of care, perceived provider inexperience, and inadequate facilities seemed to compound patient dissatisfaction further. CONCLUSIONS: Omani women with PCOS and infertility expressed significant unmet needs in the informational and emotional aspects of fertility care. Communication barriers and the lack of integrated psychological support reflect systemic, professional, and sociocultural constraints. These findings underscore the importance of incorporating culturally sensitive, patient-centered emotional support as a standard component of fertility services in Oman.